RiverTown Hoi An Resort & Spa

We stayed at the Rivertown Hoi An Resort & Spa for 8 days & 7 nights. I noticed the lush gardens, pool area, and lovely pond. We were greeted warmly upon arrival, had a welcome drink, and received a Hoi An introduction and a map. Our spacious upgraded room was 709, which overlooked a magical 180-degree riverview. The room design was good. I liked the walk-in shower, smart TV, good water pressure, bathroom products, shower cabinet, comfortable bed, and air conditioner, which worked well. Housekeeping & laundry services were excellent. The beautiful lights highlighted significant outdoor lounging areas within the parklands at nighttime. Having filtered water available to guests was great. All staff were welcoming. The major highlight was breakfast, which included excellent food and many vegan options. The food variety was fantastic, tasty, and fresh. I loved the salad options: sushi, tomato tofu, fried eggplant, stir-fried veggies and noodles, wonderful juices, chia pudding, and strong coffee. We had extra vegan menu options and soy milk available. At lunch, we also had delicious cocktails. The spacious gym had two exercise bikes, treadmills, weights, and multi-option equipment. All the equipment worked well. The spa staff was welcoming. My facial, coconut scrub, and body massage were nice. I loved the wonderful oils on sale, which were excellent value for money. The facilities were good, but there was loud background noise, so I put some soft earplugs in. I could still hear the relaxing music and relax. Negatives: In the morning, I could hear roosters and background noise, so I put in my supplied earplugs and eliminated this problem. In short, I loved the great customer service, attention to detail, excellent food variety and quality, brilliant room and staff, spa & gym facilities. It was an exceptional stay. I appreciated that we, as vegans, catered for very well.

We stayed for 4 nights at Rivertown Hoi An, and we absolutely loved this hotel. We couldn't have asked for a more perfect stay. It was located in a quiet section of town, near Old Town, which was less than a 10 minute walk away. The staff were super friendly and helpful, and we were always greeted with a smile. It's a full service hotel, offering a great money exchange rate, tour packages, free unlimited filtered water, laundry and transportation assistance. Our room was very quiet (poolside), very clean, modern and comfortable. There were beautiful lit lanterns in the garden at night. The best part of the hotel, however, was the astounding buffet breakfast. Wow, we were so impressed and looked forward to breakfast every morning. Just the breakfast alone was worth the stay at this hotel!! We highly recommend this place and will definitely return if we are in Hoi An again. Many thanks to the wonderful staff!!

Everything was exceptional especially the staff. Room was large, very clean, shower powerful, we had a poolside view which was lovely. Breakfast was incredible Every one of the staff we met was so professional and friendly It was my husband’s birthday and they made him the most delicious cake and made his day special A special thank you to Ly for all her help

The staff were just lovely. We arrived at 21.55 and they offered us something to eat which we were so grateful for. 20 minutes later some delicious food arrived at our room, we could have cried with happiness! We’d just come from a new hotel in Hanoi so we were a bit underwhelmed by the rooms as they are quite traditional and not quite as fancy as the ones we’d just left behind but……the beds are the comfiest we have ever had, far comfier than ours at home and my goodness those pillows are magnificent! I even took the pillow case off to see if there was a label but there wasn’t. 🙃 There are rainforest showers which are nice and powerful. Every evening housekeeping came around to provide fresh towels and anything else required which we were very grateful for as we were having more showers than normal with the heat. The breakfast was great, the afternoon tea was always interesting and anything from the food menu was always just lovely. The pool is beautiful, no problem ever getting a bed in the shade and there’s even little fans above some of the sun-beds - bliss! We enjoyed happy hour cocktails in the lovely outside bar which even provided us with mosquito repellent. All the staff are just phenomenal, just exquisite, every single one of them, the manager should be very proud. (Oh and one more thing, it’s my birthday next month, please can you send me a pillow! 😂)

The resort had the most exceptional, kind and friendly staff. They looked after us the entire time. Nothing was too hard for them and they went out of their way, making sure everything went well. Each time we went out, they would organise everything for us, always with a smile. We have travelled extensively through Asia and we regard them as the best ever. Congratulations to everyone there, from the front gate, the gardens, the reception area, the dining area, the spa and the house keeping, you should all be proud of yourselves.